If you have created new video using the Kaltura Capture app after July 2026 and cannot find the recording in your My Media, it is likely due to a mismatch between your username for older installations and the updated web version of the app.
Please try these options: Faculty Help: Can’t find recently recorded video in My Media | Capilano University eLearn or contact Digital Technology Services at AskIT@capilanou.ca to report the missing media problem.
To avoid this problem going forward, please ensure you’re always using the most up-to-date version of the Kaltura Capture app and that it’s linked to the right account, by accessing it from the web interface and not from your local computer.
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